No audio from built-in headphone.

[UKenGB]

I've recently become aware that there is no audio from the iPhone's normal 'built-in' headphone. So the call will be to me, totally silent. But this is NOT a SIP/IP issue as if I switch to either 'SpeakerPhone' mode or to a connected Bluetooth headset, the call is actually working perfectly and I can immediately hear the audio.

I've no real idea when this problem first manifested itself as I almost always use BT, so didn't notice at first. I'm running the latest (2.0.1 at this time) but cannot be sure when this problem was introduced.

I've restarted Bria. Deleted it and re-sync'd it from iTunes and re-started the iPhone, but it makes no difference. Bria cannot use the built-in headphone. Cellular calls still use it perfectly, so it's not a hardware problem.

Anyone else had this and/or have any idea what the problem is and how to fix it?

[Mike McMullen]

Can you send an email to support at counterpath dot com? It would be easier to help you there, as we'd like to see a log file of a single call. If you can send a log file (from the Advanced Settings > Logging Preferences area) and let us know the reference number when you email us, that would be helpful.

Be sure to include your description from below.

[Bogdan]

First make sure that the volume is not 0.