Bria and the 503 ERROR

[maxdemod]

Hi everyone,

I have Bria and all works fine but when I call a not existent number the voip provider send me a 503 error, this is ok.

The problem is that when Bria receives 503 error I'm unable to do other calls while it (Bria) doesn't refresh the sip registration with the server.

To reproduce the problem I did the following:
1) call a wrong not existent number and wait for 503 ERROR.
2) call a new number, it should be a good or bad number, there are no differences.
3) while I'm calling (because Bria tell me that it is calling) on the network there are no activities. This means that Bria is calling but it doesn't send any sip packet to the server!
4) after a while (about 1 minutes) I'm able to do new calls again.

How can I do a new call without wait after I receive a 503 ERROR ?

[maxdemod]

hi,

I was away for a little trip but now I came back on the issue with more info.

To be more specific, when I'm connected with voip providers other then Asterisk the problem doesn't happen. So I setup a local box with Asterisk (Elastix) in order to replicate the problem. And yes! If I try to call a wrong/"not existent number" I got the same problem. Thus, Bria receive the 503 error and stop to make new call on Asterisk, then wait for the next sip refresh to use it again correctly.

How can I avoid this behavior?

[maxdemod]

Hi, I'm here again to conclude this post with my opinion about BRIA and its developer Counterpath.

After a while of time spent to find the cause of problem and a potential solution, I found that the problem is between the softphone (Bria or eyeBeam it's the same thing) and any other SIP proxy or SIP PBX (like Asterisk). When we call a wrong number or there a network failure on the SIP Proxy side, it sends a 503 SIP message to the end-point (the caller phone) to indicate a congestion state of service (service is unavailable). The misterious thing is that the softphone, when receives a 503 message, it stop to use the same account to place new calls. So if we have one or more account, but just one is actived, the softphone takes some time to research other way to place the new calls without alternatives and become available only after about 2 minutes. This is really monstrous!

Obviously, for the rest of us the solution is: do not send a 503 sip message to BRIA

I've seen every other sip phones (of any of type: software and hardware) and none of they has this behavior. Only Counterpath's softphone

The last but not the least, Counterpath's support is very poor like the software in this case.

Just for your information, please read this post of three years ago: viewtopic.php?f=1&t=13411