CounterPath User to User Support Forums

by **oztrack** » Sat Jul 05, 2008 6:04 pm

I just installed the bria add in for Outlook and its not working.
Im running the latest Bria, Outlook 2007 and Windows Vista.

Is there something that i need to do.?

by **Patrick Henry** » Mon Jul 07, 2008 12:34 pm

What exactly isn't working?

Can you not see the Bria add-in?

by **Guest** » Wed Jul 09, 2008 12:43 am

I installed it. Can't see the toolbar anywhere. Running XP SP3 with Office 2007. Please help!

by **Patrick Henry** » Wed Jul 09, 2008 5:19 am

Can you please check the view --> Toolbars and see if the Add-in is listed.

Thanks

by **oztrack** » Wed Jul 09, 2008 6:23 am

Mine isnt able to be selected in the Outlook 2007 toolbar under view. There is no trace of it working.

by **Patrick Henry** » Thu Jul 10, 2008 9:09 am

Please check Help --> Disabled items and see if the Add-in is disabled... If it is please enable it.

Thanks

by **Guest** » Mon Jul 14, 2008 12:59 am

I e-mailed this to support a couple of days ago too ... no solution/answer yet.

"We just noticed that when you log on as domain administrator the phone shows up in Outlook. The user we've been trying with earlier is however local administrator on the computer on which the phone is installed.

So the question is - what exactly stops a domain user who has full admin rights on a computer from using the phone, when a domain administrator can?"

by **Patrick Henry** » Mon Jul 14, 2008 5:25 am

Hi,

I saw your email.... And i am just trying to figure out why all of a sudden that happend.

You don't have to be a domain admin to use to Add-in.. My guess is it has something to do with your Profile.

So that could be something to try: see if the domain admin can login and rename your profile to User.old, then see if you can get it working.

by **rafa.barquero** » Mon Jul 14, 2008 2:59 pm

Patrick Henry wrote:Hi,

I saw your email.... And i am just trying to figure out why all of a sudden that happend.

You don't have to be a domain admin to use to Add-in.. My guess is it has something to do with your Profile.

So that could be something to try: see if the domain admin can login and rename your profile to User.old, then see if you can get it working.

This is my Log. My Outlook hang when Starting Bria Add-In. After end task, Outlook alert about Phone Add-in crash and ask me to disable it.

I have Vista SP1 and Outlook 2007.

2008-07-14 14:12:49.45: Info: Bria Add-In: New run starting.
2008-07-14 14:12:49.47: Info: Bria Add-In: Attempting to acquire singleton mutex...
2008-07-14 14:12:49.47: Info: Bria Add-In: Acquired singleton mutex
2008-07-14 14:12:49.49: Info: Bria Add-In: Client version is 1.1.1.3
2008-07-14 14:12:49.49: Info: Bria Add-In: Outlook version is 12.0.0.6316
2008-07-14 14:12:49.49: Info: Bria Add-In: Number of processors is 1
2008-07-14 14:12:49.49: Info: Bria Add-In: Processor 0 is Intel(R) Core(TM) Solo CPU U1400 @ 1.20GHz
2008-07-14 14:12:49.49: Info: Bria Add-In: Amount of RAM is 1525 MB
2008-07-14 14:12:49.49: Info: Bria Add-In: OS version is Microsoft Windows NT 6.0.6001 Service Pack 1
2008-07-14 14:12:49.49: Info: Bria Add-In: .NET Framework version is 2.0.50727.1434
2008-07-14 14:12:49.55: Info: Main: Starting up...
2008-07-14 14:12:52.93: Info: Phone: Creating phone object.
2008-07-14 14:12:53.21: Info: Phone: Initializing phone object.
2008-07-14 14:12:53.21: Info: Phone: Starting phone.

by **Guest** » Tue Jul 15, 2008 12:31 am

i get this in my logg

2008-07-15 09:17:03.36: Info: Bria Add-In: New run starting.
2008-07-15 09:17:03.36: Info: Bria Add-In: Attempting to acquire singleton mutex...
2008-07-15 09:17:03.36: Info: Bria Add-In: Acquired singleton mutex
2008-07-15 09:17:03.36: Info: Bria Add-In: Client version is 1.1.1.3
2008-07-15 09:17:03.36: Info: Bria Add-In: Outlook version is 12.0.0.6316
2008-07-15 09:17:03.36: Info: Bria Add-In: Number of processors is 2 (i.e. hyper-threading, multi-core, or multi-cpu)
2008-07-15 09:17:03.36: Info: Bria Add-In: Processor 0 is Intel(R) Core(TM)2 Duo CPU E4600 @ 2.40GHz
2008-07-15 09:17:03.36: Info: Bria Add-In: Amount of RAM is 2038 MB
2008-07-15 09:17:03.36: Info: Bria Add-In: OS version is Microsoft Windows NT 5.1.2600 Service Pack 3
2008-07-15 09:17:03.36: Info: Bria Add-In: .NET Framework version is 2.0.50727.1433
2008-07-15 09:17:03.38: Error: Bria Add-In: Caught exception on startup
2008-07-15 09:17:03.39: Error: CounterPath.PAO.OutlookAddin: System.NullReferenceException: Objektreferensen har inte angetts till en instans av ett objekt.
2008-07-15 09:17:03.39: Error: CounterPath.PAO.OutlookAddin: vid CounterPath.PAO.PAOApp..ctor(Application trustedApplicationObject)
2008-07-15 09:17:03.39: Error: CounterPath.PAO.OutlookAddin: vid CounterPath.PAO.OutlookAddin.StartAddin()

CounterPath User to User Support Forums

Bria add-in not working

Bria add-in not working

Not functioning

My Bria doesn't work the most of the time

Domain admin / Local admin not able to use addin

Who is online