Impossible to make call

[Ginhouxp]

Since we were forced to upgrade to X-Lite 5, it is impossible to make calls.

it was perfect with X-Lite 4, but no more now.

I can see several topics regarding this problem, but no response from the CounterPath team.

Thanks to explain what happens.

Regards

[Ginhouxp]

Hi,

To give your more detail on my problem with X-Lite 5.

I'm a french user and prevously with X-Lite 4, I always submit calls in a international format like : +33654123456 where +33 is the prefix for France.

Now with X-Lite 5, this format doesn't work at all.

After some research we have found that is the "Dialing Preferences", if we set up the :

- Dial out Prefix to +33
- International prefix to 1
- Default extension to 4
- Two letter country code of origin : United States

we are able to make calls with a national number of nine digits : 654123456.

If we set up the Country Code to France, then the calls fail; and we don't find the right settings.

Thanks to explain why the behaviour has changed with X-Lite 5.

Regards

[eggysplat]

I couldn't agree more, the new X-Lite makes dialling a pain in the backsite.

I am one of the techs from a UK VoIP company, and have tried supporting some companies using X-Lite 5 but, to be frank, it's a complete nightmare.

First of all, it seems to be completely mandatory to have a dial-out prefix. This prefix is prepended to ALL calls. There's quite a few VoIP providers out there that DON'T have a prefix for outbound calls.

Secondly, X-Lite 5 will attempt to put the international call for your country code before all national calls but, does this without the international prefix.

So, if you're in the UK, have your dial-out prefix as "0" and your international prefix as "00" and dial a UK number, for instance, 01234567890, XLite will dial 0441234567890 (prefix + country of origin + number). A good proportion of carriers will not recognise the fact that the country code is at the start of a number, without the international dial out prefix. However, if you dial a US number, +11234567890 for example, then XLite will dial 00011234567890 (dial-out prefix, then international prefix, then country, then number).

The behaviour is inconsistent and, worse of all, it can't be turned off. It would be much better to have the ability for XLite to send the number exactly as dialled, to the VoIP provider.

[CPBob]

There is an updated version of X-Lite available on www.softphone.com

This version includes fixes to some the dialing preference issues. If you are still encountering issues please feel free to post on this thread as this information is being passed onto our engineering team.

Thank you!

[Mikmeister]

Where exactly is this upgrade to X-Lite 5? I was just forced to go from 4 to 5, and the latest version is still 5.0.0.

[CPBob]

Try selecting the "Start Now" button. This should navigate to the download page where you can select from either a Windows or Mac version.

Thanks!