Call failed to connect

[scriccio]

Hi people...i'm having great problem with my sw. Since the update to the v.5 i can't call anymore, but only receive calls. Why????


MacBook Air 2011
OSX 10.8

[khimjiano]

I'm having the same problem.

I've tried downgrading back to X-Lite 4, but when I open that, it prompts me to install v5.0.

Did you have any luck trying to resolve it?

[khimjiano]

I managed to fix the issue, in some respect.

I downloaded a programme from the App Store called Telephone, which I can use to make outgoing calls. However, it doesn't accept incoming calls for some strange reason, but I can still use X-Lite 5.0 for that.

It does mean I have to keep two applications open though, but it does mean I can call out for now!

[CPBob]

Can you check under the menu "Softphone" -> "Account Settings" to see if all the settings are properly filled out? Just respond to this thread if there is any question.

[Sys42]

I have precisely the same issue. v4 worked perfectly.

After installing v5, the account details had been successfully imported automatically. All good so far (apart from the brain-dead and wasteful UI).

Dialling in, no problem. Dialling out, "call failed to connect". How is this possible, when v4 worked flawlessly?

I have ~75 small business clients who need a replacement for X-Lite v4 as they're basically happy, but need to use more than one account. I was going to sell them all Bria, but suddenly that idea seems like a rod for my own back. Arbitrarily disabling software is just unprofessional -- it's bad enough when the software is free (and only basic functionality is expected) but this gives the impression that it could happen next week with the paid-for stuff, and there's not a thing a paying customer could do.

Disgusted.

[glazou]

Let me explain why I am, or better "I was", using X-Lite: I am the co-chairman of the CSS Working Group at the W3C (World Wide Web Consortium) and our group has a weekly conference call to discuss the last CSS proposals. W3C proposes a SIP interface to their conference call system. X-Lite was one the rare softphones for Mac working well not only with landline numbers but also W3C's SIP account.

A while ago, X-Lite 4 just refused to launch, saying the version has expired. This looked absolutely acceptable to me since another version, 5, was freely available.

But nothing went well: if the contacts of v4 were imported into v5, my SIP settings were not. When I reconfigured v5 with my SIP account after a message "account connected and ready" or similar, I tried to make a call first to a local landline then to W3C's SIP line. I have a SIP account coming with my ISP subscription, allowing calls free of charge to all landlines in France and of course SIP.

Call to landline: impossible ; tried then a call to a SIP id: impossible. I tried everything, it did not work. And apparently, I am not the only one, almost all users are hitting the issue. I am geeky enough to have triple-checked my settings and tried using a SIP logger: X-Lite 5 is connected to the server but unable to make a call. In short: v5 is so buggy it should probably not have been released...

I want to say this is not unacceptable since the software is free... This is just totally counter-productive: I was so happy of X-Lite 4 I was about to buy a commercial version of your softphone. Looking at the mess the upgrade to v5 is, this is now out of question.

I found a ugly hack allowing to still use v4. Anyone needing it, feel free to ping me: you will easily find my public email address.

To CounterPath: I urge you to either a) reallow use of X-Lite v4 b) fix urgently v5 and release a fix/new version.

Daniel Glazman

[CPBob]

Try to go to Help menu -> Troubleshooting and choose Diagnostics tab.
Start the logging, choose "Other".
Afterwards, stop the logging and attach the log here.
If it's possible, try to get a wireshark capture as well.