Problem with int. calls - Dialing Preferences settings

[Guest]

Hi guys,

I use X-Lite from Europe and dials mostly international calls. In version 4 the use of entering +countrycode and number worked just fine. In the new version 5 I need to set Dialing Preferences and set International prefix to 011 (my SIP provider is from the US), select United States in Country. But I can't have the Dial out prefix empty.

I have tried entering 0 as Dial out prefix and 11 as International prefix. That works just fine when dialing international calls but then dialing US won't work.

Tips how to fix this?

Kind regards,
Ricco

[triustech]

Development support needs to see this and get this bug fixed. (Need a setting to allow disabling of X-Lite 5 dialing rules)

I am in Australia but our platform is essentially global so the problem will exist even if I am in USA, UK or Mongolia.

I see others have this (similar) problem

I CANNOT dial out from X-Lite 5. Local, mobile, national or international.

X-Lite 5 dialing rules interfere with the ability to make calls. It forces a prefix to be added at the front of every call, assuming every user is behind a PABX.

I am a great fan of Counterpath technology. I have used Counterpath products from the original Xten. I currently have X-Lite 3 and 4 and eyeBeam 1.5 on my desktop and notebook (they all have different uses/benefits). I use Bria on my iPhone, iPad and (soon) Desktop and Notebook (some also with XMPP messaging enabled) NONE of these force any dedicated dialing rules as it does in X-Lite 5.

The new X-Lite 5 Dialing rules settings are not compatible with our VoIP system. Our system (using Net2MAX) has no physical PABX to get 'out" of. It is virtual. All our devices are in a global online PABX and dialing rules can be optionally set by the system, user or device. Each device I use has it's own unique address and virtual PABX and does not need to be behind a hardware PABX.

Because I cannot disable the dialing rules I had to go back to version 3. (versions 3 and 4 ARE compatible with our system by default)

I cannot use version 4 either as they removed 3-way calling (conference) and call recording
PS I am also annoyed that they FORCE us to view the advert for Softfone.com and NOT give us the ability to stop, pause or cancel the video!

I did a 'cludge' to the rules to make it somewhat work and test that the dialing rules were the culprit...
- Set 9 in Dial out prefix
- Set +61 in International prefix
- Set Default extension length to 10 (max allowed) and called a 10 digit number
- Dialed out fine on 10 digit (or less) phone numbers and internal speed dial numbers (101, 102, 4587 etc)

So...
I deleted and reinstalled X-Lite 5

Did all the settings as per a normal installation BUT... I did NOT make ANY changes to the default Dialing rules settings (empty, empty, 4, Canada). If you do then it demands you meet X-Lite 5's requirements, even though the (empty) defaults (which my accounts work with) do not even meet X-Lite 5's own requirements.

Hope this all helps and I see a fix come soon so others can benefit from this great product.

Cheers, Glenn
www.triustech.net

[fasten]

Hi,
Thanks Glenn, I confirm that using similar settings work perfectly now on X-Lite 5 with the OVH VoIP provider.

Cheers,
Stef