X-Lite Dial Preferences

[deviline]

Please tell me how to turn off automatically placed prefix (for e.g. +7 for Russia). I don't need this! I what X-Lite to send dialed number without any changes. Please!!! Tell me how can I do it?

Voip provider doesn't understant dials with + so I can't call anywhere.

[CPBob]

Is the Dial Out Prefix field in Preferences->Dialing Preferences empty?
What about the International Prefix field?
Regards

[deviline]

These fields cannot be empty. I tryed Dial Out prefix - 0, 8 or 7. International prefix 0, 8, 7, 495.
Anyway if I choose Russia in Two letter country code of origin X-Lite places +7 before the dialed number.
And if I try to stay prefix fields empty - I cannot save the config because "Value must be a number".
Also tryed to reset the defaults - the same. +7 before each dial.

The only way I can call outside is if I'm diling an extension (for e.g. I choose ext. lenth 7 and if I dial 7 numbers, sip server places 8495 prefix, and I can call outside because there are no prefixes set by X-Lite). But max lenth is 10 digits, and I cannot call any other codes.

[kjcsb]

Sorry Counterpath but you get a fail for X-Lite 5 Dialing Preferences. Unless I am missing something very fundamental it is simply impossible to use X-Lite to dial phone numbers (at least in New Zealand).

We have the following possible numbers:
1234567
071234567
0201234456
004421234567

Despite trying many possibilities it is not possible to dial all of these various numbers. I can get some working but not all. Dial out prefix and International prefix cannot be blank or non numeric which seems to be the fundamental issue.

X-Lite 5 is currently unusable by all of our customers.

[CPBob]

This looks like a flaw in the design. One workaround is to remove all your preferences settings and start from scratch again. In that state, the prefix will all be null.

[deviline]

1. I reinstall X-Lite and what do I see in diling pref - Canada and empty fields with prefixes. and it works!
2. If I change Canada to something else - I cannot save without filling prefix fields. If I Rerset to Defaults - again I cannot save wihout prefixes.

Is there any way to fix this? To save without prefix without reinstalling?

[CPBob]

We have forwarded this to engineering for further investigation. Thanks.

[Yorgo]

I have the same problem - accidentally. I entered 1 as the dialing prefix and 011 as the international dialing prefix and now I can't make any calls.
Except! When I enter a "#" (pound, hash) after the end of the phone number...
I even uninstalled and reinstalled xlite 5 but all the preferences were still there...
Help?
Thank you

[Firebush]

Hello,

Thanks Yorgo, your trick dialing the numbers + «#» sign works!

I have to face the exact same issue as you dialing with X-Lite from version 5 and never could find this turn around.

I also have another issue : the status drop list, even when showing «Available», is disabled and not accessible.

On Mac, you also can use free app Telephone on the Mac App Store <http://itunes.apple.com/fr/app/telephone/id406825478?mt=12>. It is a minimalist UI, but it has auto-completion on the Address Book and allows multi-accounts. You don't have a dialer (it's not really an issue due to the Address Book integration and provided you can dial through your keyboard), you don't have a history, and you can't record your calls except using a third party software. But in fact, it works with no particular issue.

I'm still pending about buying a software for SIP, as Telephone is great but clearly not best, thus I'm interested in Bria. But I finally would rather have a simpler UI as the one of Bria and I don't need so many options. In fact, I'd rather see this kind of application as a system service with just a small translucent window (customizable style) to display the status of the current call, dial and access history. Some kind of telephone with some more options and with a discrete, system intergrated and customizable UI, priced around 30$.

[jallan]

I'd like to 2nd all the comments above regarding X-Lite 5 for mac. We have been using the older version for a couple of years without any issues until this update came along. We use FreePBX for our VOIP system and after checking through the logs it pushes through the dialling prefix for Australia (61XXXXXXXXXX). In turn the voip system does not recognise this as a valid number and denies it. If there are any FreePBX users out there they may have a work around i'd be interested. Until then like many others, X-Lite 5 is useless to me

[roeylee]

When will this issue resolved?

[CPBob]

There is an updated version of X-Lite available on www.softphone.com.

This version should include some fixes made to the dialing preferences.

Thank you!

[VertexData]

Due to the FORCED pre-fixing of the country code to the dialed number, I cannot use X-Lite 5 at all. I was using X-Lite 4 happily so far but this X-Lite version upgrade has made is as absolutely of no use to me. I tried going back to the previous version on my mac but looks like I just cannot go back to earlier version.

I also tried the latest from softphone.com as someone pointed out but it also has the same problem and is not of any use to me.

The easy solution could be there should be a "no-prefix" option in the county code dropdown.

Now I must be looking for another soft-phone until CounterPath fixes this.

[sm8500]

Unfortunately I have to join the club of complainers. After upgrading to verison 5.0.0 I can no longer make outbound calls. (internal calls work fine)
Also downloading the newest realese today did not solve the problem.

[sm8500]

I've found a solution that works for me!

a) With the newest download "X-Lite_Mac_5010c_68138.dmg" X-Lite no longer forces a prefix in the Preferences for international calls.
b) It took me a while to believe that X-lite adds the "2 digit country code of origin" to ALL outbound numbers, whether national or international.

Based on this, my Dialing Preferences settings are (I'm situated in France, and I need a "0" to go outbound):
Dial out prefix: 000
International prefix: (empty)
Default extension: 4
Country code: France

A national number I now dial as 456 123 456, which results in X-Lite dialing 0 0033 456 123 456;
an international number I dial as +44 987 654 321, which results in X-Liste dialing 0 0044 987 654 321;
an internal number with 2345 (less than or equal to 4 digits).

I can't say that I found my way via the X-Lite documentation, but when I detected the Help > Troubleshooting > Logging, I could see what's actually going on behind the scenes.

I hope this is of any help to others.
sm