forced upgrade

[ProRiverTech]

As someone who has recommended and driven clients to purchase your products over the last 7 to 9 years and can account for over 125,000 thousand client installs of eyebeam and bria I have to say I have become disappointed and disenchanted with counterpath.

With X-Lite not only looking like but having the same feel as both Bria/Eyebeam getting people to use it and decide that they wanted it was an easy thing to do. But during my last demo I was given a message that forced me to update or have X-Lite closed. That by itself is not acceptable, but then having it open to an Ad video. Not cool.

The new version of X-Lite does not even look the same as the current version of Bria. That was one of the most compelling reasons to use it. The biggest draw backs are the app takes up more space on the desktop. The dial pad is not in-line with the app but off to the side.

This issue has caused me to start looking for a replacement for our clients.

[Begel]

I agree with you. On top of that the new version closes suddenly without warning on my MacBook Air forcing the error report send to Apple.

[Sys42]

And on top of that again, the overweight and bloated new version doesn't even work, in spite of having automatically imported account settings from v4. It should be completely seamless, instead of which it's just shoddy. You'd expect a VOIP app actually to make calls.

[Freda]

and on top of that only users from USA and Canada are able to use the updated program, the rest of the world is excluded out of the blue, because they cannot register at softphone.com. I am boiling!

[dhlewis]

I also am disappointed in the steps CounterPath has taken concerning X-Lite. This new version is not an upgrade of XLite, really, but a totally different product. If they wanted to push the software.com service, which from a business perspective, I can appreciate, why not give this new product it's own moniker, and announce the end-of-life of Xlite. (at least let those of us who appreciated the last version continue to use it)

Two things I found to be most disturbing: forced upgrade, and inability to get rid of the softphone.com popups. By itself, the first would be noticeable (and the second reversable). A close third would be the complete disenfranchisement of non-North-American users. Doesn't affect me, but, my take is that this was a completely unnecessary, arbitrary decision to eliminate European, South American, African, Asian & Australian users. Perhaps not unnecessary/arbitrary if the intent is to force users to having to enroll. But, unadvisable as this now adds North America to the disenfranchised. I'm not asking my clients to sign up for softphone.com when I've just talked them into signing up for VoIP.

I guess I'll be looking for an alternative now. Shame, really, as XLite has been such an excellent resource for years.

[Banthis]

I am in complete agreement with all of you, but unfortunately CounterPath does not appear to care one bit about this matter.

I had found and posted on this forum ways to stop the initial forced upgrade to allow us to continue to use X-Lite4, but all my posts were delete in less then a day and a few days later they patched the hole I found. I don't even know how long this post will last if it even does.

You can add me to the list of people that refuse to upgrade to version 5 and have dropped X-Lite all together and have advised all customer to do the same and now use alternate applications.

Seriously very disappointing move CounterPath.

[xisha2013]

You can add me to the list of people that refuse to upgrade to version 5 and have dropped X-Lite all together and have advised all customer to do the same and now use alternate applications.

[Derek Jacobs]

Rest assured, we have heard your voices.
Watch for an announcement soon that you will all appreciate.